Insurance & Healthcare

Modernizing Insurance and Healthcare for the Digital Age

We design future-proof platforms for the healthcare industry that balance regulatory demands with innovation speed.

Understanding the Industry

The insurance and healthcare sectors are undergoing a period of fundamental change. Customers now expect seamless, real-time digital services for everything from policy management and claims processing to patient care and diagnostics. However, rising regulatory complexity and legacy systems make innovation challenging.

At IPS, we help insurance and healthcare organisations to modernise their IT systems while maintaining stability, compliance and performance. We develop flexible platforms that integrate disparate systems, facilitate real-time data exchange and support self-service experiences for customers, patients and employees. From digital claims workflows and modular policy platforms to lightweight health apps and AI-powered diagnostics – we help our clients deliver smarter, faster, and safer digital services.

Typical Challenges We Solve in Manufacturing & Industry 4.0

With decades of hands-on experience in highly regulated industries, IPS understands the unique set of challenges facing insurers and healthcare providers, ranging from legacy complexity to real-time demands and compliance requirements. Rather than radical change, the solution often lies in the targeted development of existing IT structures. We combine in-depth sector knowledge with modern technology to solve critical challenges that have a lasting impact on businesses.

CHALLENGE 1

Disjointed Processes and Outdated Core Systems

The challenge

Insurance and healthcare organisations often struggle with fragmented systems that restrict data flow and slow down innovation. Legacy systems, manual handoffs and ad hoc integrations increase risk, costs and technical debt.

Our approach

We implement modular integration layers that connect legacy and modern systems via APIs and event-driven orchestration. This allows for the seamless exchange of real-time data without the need for a complete system overhaul — a principle that lies at the heart of our Right-Speed Architecture approach.

CHALLENGE 2

Manual Claims Handling and Inefficient Workflows

The challenge

Outdated policy administration and paper-heavy claims processes slow down operations, increase error rates and drain resources, all of which frustrates customers and compliance teams alike.

Our approach

IPS uses technologies such as Camunda, microservices, and intelligent routing to digitise and automate claims, policy, and service workflows. This reduces processing time, improves compliance and enables teams to focus on higher-value tasks.

CHALLENGE 3

Compliance and Security in a Fast-Moving Landscape

The challenge

Insurers and healthcare providers are subject to strict regulatory requirements regarding data privacy, traceability and system integrity, which often conflict with their need for agile, cloud-based development.

Our approach

Our solutions are designed with compliance in mind, featuring fine-grained access controls, audit-ready logging and secure cloud infrastructure. We enable you to progress quickly without compromising on data protection or regulatory compliance.

CHALLENGE 4

Growing Expectations for Real-Time, Self-Service Access

The challenge

These days, customers and patients expect intuitive digital experiences that allow them to manage claims, policies and services at any time and from any location. However, many organisations still rely on call centres or outdated portals that cannot deliver this level of convenience.

Our approach

We design modern, user-friendly self-service portals that can be deployed quickly and are fully integrated with back-end systems. This enables users to handle routine tasks independently, increasing satisfaction while reducing the support load.

CHALLENGE 5

Laying the Groundwork for AI and Analytics

The challenge

While many organizations are exploring automation and AI use cases, they often lack the data quality, infrastructure, and governance needed to support them.

Our approach

We help you prepare for the responsible adoption of AI by building clean data pipelines, modular analytics frameworks and scalable backend systems that support automation, fraud detection and personalised services.

Case Study

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Contact us

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